FAQ | Bullseye Design

Production Terms and Timeline

The time by which you must submit your artwork and complete your purchase starts the turnaround time clock. If you miss the day’s cutoff, the time you see is for the next business day.

Cutoff time is determined by the turnaround time you choose. It is either 10 am or 1 pm in the PRODUCTION FACILITY’S time zone — not the time in your own location or where the project is being shipped to. For example, if you are in the Central time zone, you would need to submit by 9 am your time to make the 10 am cutoff time for a facility located in the Eastern time zone.

SHIPPING POLICY AND GUIDELINES

We reserve the right to update and revise these Shipping Policy and Guidelines without prior notice to reflect changes in our policies, services and/or in response to our customer's; feedback. When we do make changes to this Policy, we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as anytime you place an order with 4over the current Shipping Policy and Guidelines will apply.

If your order is produced at a 4over facility that is close to your location, you may be able to either pick up your order or take advantage of our local delivery service option. Bullseye Design offers several shipping options, including FedEx and UPS or their related services. Our standard shipping level (“Standard Shipping”) is by ground. Shipping rates will be presented based on what should be the most efficient option available for your order, but you may elect to use an alternative method of shipping during the ordering process

If you have dated or time sensitive material please plan accordingly; leave plenty of time to receive your order. We strongly suggest that in such circumstances you do not rely on Standard Shipping delivery.

Our shipping charges are based on the rates charged by the carrier, as they may vary from time to time. Saturday delivery is available at an additional charge. Please contact our shipping department for more information regarding Saturday shipping. All orders are shipped FOB shipping point, which means ownership and risk of loss transfers to you once we deliver the order to our shipping carrier. If you elect to pick up your order, ownership and risk of loss will transfer to you when you (or your agent) take possession of the order. If you take advantage of our local delivery option, ownership and risk of loss will transfer to you when you (or your agent) accept delivery, or when we leave the order if delivery without a signature has been authorized.

Unfortunately, we cannot use a customer's personal account with UPS, Fed Ex or any other carrier.

The estimated delivery time for any given shipment will vary according to the method of shipping you choose and/or by your location. Please note that although we strive to meet the estimated delivery times, because we use a third-party shipping service, we are not able to guarantee a specific delivery date or time. If you have time sensitive materials, please make sure you allow sufficient time to receive your order.

Returns / Refund / Reprint Policy

We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with Bullseye Design the current Returns/Refund/Reprint Policy will apply.

We guarantee that our printed products will not be defective in accordance with industry standards. You may contact our Customer Service Department and a Bullseye Design representative will be pleased to help address any general issues you may have with your print job.

If you believe your print job is defective or has not otherwise met your requirements please contact Bullseye Design, IN WRITING via the online support system, within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:

We will reprint the print job with rush production.
We will refund the original order price.

We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.